If you have an error during payment, please contact support and specify which game we are talking about, which payment method you have chosen, as well as attach a screenshot of the error and game data (id/email).
We do not have direct access to your accounts. We recommend that you check your data carefully before depositing.
DON-VIP is responsible for helping you pay for the necessary purchase and notifying the developers of its status so that you can then receive the goods.
We are not responsible for the purchase or the goods. Nor do we have the right to make a sole decision to cancel or refund a purchase. In such a case, you need to contact the developer support team.
Check the waiting time for payment. If time has expired, please contact our support team. They will help you to resolve this issue.
Once your purchase has been successful, you will receive an alert on the website. If you have not received the product, we recommend contacting support to find out the reason for not receiving the product.
Our job is to help you purchase the product you need and let you know that your purchase was successful.
In very rare cases, developers may not deliver the desired item to your account. If this happens, please contact our support and report the problem. Please attach a screenshot of the payment and details (id/email) in the email. We will verify the transaction and help you resolve the issue.
When selecting a payment method in the online shop, indicate that you want to purchase a Credit/Release purchase and you will be taken to the checkout page. You can apply for a loan from 3000 rubles
1. Bad credit history
It is recommended to make enquiries to the BCI to obtain a statement, this can be done, for example, through Gosulugi.
If there are errors in the history, they can and should be corrected by contacting the bank.
- Small and/or unofficial income per month
If the real income is XX rubles, and in the application to specify 2-3 times more, the system may consider it a forgery and the application will be refused.
3. High current credit load
According to the law, a financial institution will not be able to issue a loan to a client whose debt is 50% of the total family income.
- Previously applied for loans from other banks on the same day
When checking your customer, the system may conclude that the customer already has credit and refuse our application so as not to exceed the allowable credit load.
No, you can’t do that. A confirmation code to sign the loan agreement will arrive on your phone.
If you have received a rejection from the bank you may be approved for issuance next time, we recommend you to try to send your application for reconsideration, you do not need to wait – you can apply immediately.
From the day after you make the purchase for which you have taken out a loan.The payment schedule and terms of the loan will be specified in the agreement. The agreement will be sent to your e-mail address.In addition, you will be able to view all the parameters of the loan in the application