If you encounter a payment error, please contact support and specify which game you are referring to, which payment method you chose, and also attach a screenshot of the error and your game data (ID/email).

After payment and transaction confirmation, the order is considered complete, and no refund is issued. However, if the order was placed in error — contact support. We will try to help as much as possible.

This status means that we have received your payment and it is being processed. If more than 30 minutes have passed and the diamonds have not arrived, contact us — we will check.

Make sure you have entered the correct ID. Check the order status in your personal account. Contact support and attach:

A screenshot of the payment
Your Bigo Live ID
E-mail specified during the order

Diamonds are a virtual currency within the Bigo Live application, which can be used to:

Send gifts to your favorite streamers during broadcasts.
Get access to exclusive features and events.
Increase your account level and interaction with other users.

Select the desired diamond package. Proceed to checkout. Enter your Bigo Live ID data (carefully!). Confirm the correctness of the data entry. Choose a payment method. Complete the payment and wait for confirmation. Diamonds will be automatically credited to your account after processing.

Open the Bigo Live application. Go to the "Me" section (profile). Your ID will be indicated under your nickname. Important: Enter only numbers, without the 'ID:' prefix. For example: 100123456

After successful payment, diamonds usually arrive in your account within a few minutes. In rare cases, delivery may take up to 30 minutes. If more time has passed — write to support.

We support many convenient methods:

Bank cards (Visa, SBP, MasterCard, UnionPay, T-Pay, SberPay). As well as local payment methods depending on the region.

Yes! DON-VIP is an official authorized reseller of Bigo Live diamonds. We use secure payment gateways and guarantee transaction security.

The process looks like this: The client pays for the product. The payment is sent to the bank's or application's server. The bank confirms to us that the payment has been received. We notify your game/application developer that the order is paid, and you receive your product.

Yes! We have a digital assistant DON-VIP Assist, which:

Will suggest how to place an order
Will help with choosing a package
Will quickly solve common problems
Will direct you to support if needed

To get started — just write to us on Telegram: @davo_dior55

Delivery time depends on the selected payment channel. Some payment methods can be processed instantly, while others may take more time. Please review the processing time information for your chosen payment method.

E-mail: hoyakap@gmail.com
Telegram: @davo_dior55
WhatsApp: +7 (924) 004 0070
An assistant is also available on the website.

You can place an order without registration, but with an account, it's more convenient to track your purchase history and contact support.

Use a unique password and do not share it with third parties. We also recommend enabling two-factor authentication if it is available.

Contact our support service immediately — we will suspend access and help you regain control of your account.

No, DON-VIP.COM does not have an internal balance. Payment is made directly at the time of purchase.

Go to your personal account — in the "My Orders" section, you will see the current status of each order.

It is automatically sent to your email immediately after payment. You can also download it from your personal account.

Yes, some products may be restricted for certain countries. This information is indicated on the product page.